General Shipping Information

Regulations:

Due to regulations, we are unable to ship E-Liquid into the state of Indiana. Any orders shipping to Indiana containing E-Liquid will have the E-Liquid portion of the order refunded immediately. Orders only containing E-Liquid shipping into Indiana will be cancelled and refunded immediately.

Order Processing Time & Cut Off Time


There is a 24-72 hour processing time for all orders regardless of shipping method selected. However, we are working to get your order shipped out as soon as possible.

For USPS orders, any shipping confirmations received between Friday-Sunday, those packages may not leave our warehouse until the following business day. Furthermore, any orders placed after 2:00 PM PST on Friday through Sunday and shipped via FedEx will also not be picked up by the postal carrier until the next business day.

If you receive a shipping confirmation between Friday and Sunday, please be aware that your package has been packed but may not have left our warehouse. Thank you for your understanding.

Please Note: We do not process orders on weekends and all major holidays! Your order will continue processing the following business day. All shipping time frames are counted in business days.

USPS (United States Postal Service)

The U.S. Postal Service delivers packages Monday-Saturday. This should be taken into consideration when estimating delivery dates. Tracking will be available through the USPS website. Expedited Shipping timeframes provided by USPS are not guaranteed by VaporDNA and may take up to 2 to 5 days in transit once processed and shipped. APO/DPO/FPO/Other Military Addresses may take up to 14 Days in transit.

FedEx

Cut-off Time: Any orders placed after 2:00 PM with FedEx shipping methods will not go out until the next business day.

Depending on the method selected as well as your zone, FedEx delivery days may vary. Please note that estimated times below reflect the time once a package has been received by FedEx, and are independent of our normal order processing times. Tracking is available through the FedEx website. All shipping methods are guaranteed by FedEx. Claims and issues that arise through the use of FedEx must be resolved through and by FedEx.

Pick-Up Day is considered Day 0 and is in addition to estimated transit times

FEDEX Ground® 2-5 business days
FEDEX SmartPost® 2-7 business days
FEDEX Express Saver® 2-3 business days
FEDEX 2Day® 2 business days
FEDEX Standard Overnight® Delivery by 3PM the next business day to most areas, and by 8PM to residences. Certain areas of Alaska and Hawaii are excluded.

Please Note: VaporDNA does not ship to any P.O. Box regardless of the situation. Inputting a P.O. Box will result in delays and additional fees.

*Domestic Orders:

FREE SHIPPING SUPER DEAL OVER $49 EVERYDAY! (Free shipping valid for all 50 U.S. states, Guam, U.S. Virgin Islands, Puerto Rico and APO/DPO/FPO/Other Military Addresses; valid online only; there is a $49 minimum purchase required; free shipping will automatically apply to your cart at checkout).

Here is how it works:
1. Place your order over $49 in your shopping cart.
2. Proceed to checkout. Free standard shipping will automatically be applied.
3. Place an order.
4. Enjoy your FREE SHIPPING SUPER DEAL!

The FREE SHIPPING SUPER DEAL only apply to US based customers. Offer subject to change without prior notice. Expedited Shipping option is available for $7.99 Flat Rate.

International Orders:

Please note that all prices listed are in USD and will not be automatically converted into your local currency upon checkout. VaporDNA is not responsible for any conversion fees associated with international orders.

International buyers should contact their local custom authorities for any information on duty and taxes, all duties and taxes are the responsible of the buyers.

*Some brands are not allowed to ship outside of the United States due to manufacturer restrictions.
*We currently do not ship to Russia, Ukraine, Brazil, Singapore, Indonesia, India, Malaysia, and many more. (If you do not see your country during checkout process, we are unable to ship to that country)

USPS Shipping Rate:

1. USPS US Over $49 - Free Shipping
2. USPS US Under $49 - $4.99 Flat Rate Shipping
3. USPS US Expedited - $7.99 Flat Rate Shipping
4. USPS Canada and Mexico - $13.00 Flat Rate Shipping

5. USPS APO/DPO/FPO/Other Military Addresses - Free over $49 purchase. $7.99 for Expedited Shipping
6. USPS International Standard - $29.95 Flat Rate Shipping
7. USPS International Expedited - $45 Flat Rate Shipping

FedEx Shipping Rate:

1. FedEx US SmartPost® - $7.99 Flat Rate Shipping
2. FedEx US
Ground® - $11.99 Flat Rate Shipping (Note: FedEx US Ground® option does not ship to any Military Addresses or P.O. Boxes)

Order Tracking:

While we strive to offer the most expedient and reliable service, VaporDNA does not and cannot guarantee transit and delivery times. After placing your order, your tracking number will be sent to the email address specified to your account. Tracking information may also be accessed by visiting (https://www.vapordna.com/orders.asp) after logging in.

Due to the high volume of packages that USPS receives, please keep in mind that tracking information may not be updated within several days. Tracking information may not be updated until your package has reached your local USPS sort facility, transit location, or post office. While USPS offers reliable and expedient service, errors and delays may occur. Errors and delays caused by or as a result of USPS are not the responsibility of VaporDNA and must be resolved by contacting USPS (see contact information below).

Lost & Undelivered Packages:

Lost or undelivered packages are not the responsibility of VaporDNA, and any issues arising from packages/shipments not received must be resolved with the postal carrier in use. VaporDNA strives in the upkeep and resolution of such matters, and any erroneous shipping issues must be reported within 24 hours of the last tracking update.

Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. VaporDNA is not responsible for any and all costs associated with erroneous and incorrect address submissions inputted by the user.

USPS® Customer Service
Call 1-800-ASK-USPS® (1-800-275-8777) to file a claim
Hours of Operation
Monday - Friday 8 AM - 8:30 PM ET
Saturday 8 AM - 6 PM ET

FEDEX®
All shipping methods guaranteed*
Call 1-800-463-3339 (1-800-GoFedEx) to file a claim

Missing and Incorrect Items:
If you are missing or have one or more incorrect items in regards to your order, send us an email with your order number here: Click Here To Email Us within 72 hours of order delivery. Please include a clear picture of the packing slip. Once your order has been reviewed, missing items will be shipped out. A return label will be provided for incorrectly shipped items if necessary.

Damaged in Transit:
If you receive your order with damaged items, you must email us here: Click Here To Email Us within 36 hours of delivery. Once your claim has been submitted, reviewed, and approved, we will reship the affected items. If you have not contacted us within 36 hours of delivery, a claim must be filed with the appropriate shipping courier.

Backordered Items:
If an item that you have ordered is backordered, we will attempt to contact you via the phone number and email provided in your order. If no response is given within 24 hours, we will process and ship the in stock items in your order and a refund will be issued in the amount of the total backordered items. You may always request store credit if an issue has not yet been refunded for the backordered items.

Canceling and Altering Orders:
Due to the volume of orders VaporDNA receives and in our efforts to provide the most expedient service to our customers, once an order has been placed and is processing we are unable to alter or change any order.

Delayed Orders:
Orders may be delayed depending on time placed (please refer to Order Processing Time & Cut-Off Time above) as well as conflict with holidays and other events. VaporDNA observes all major national holidays of the United States of America and orders placed immediately before or after those days may be delayed. Shipping Couriers may also observe additional holidays upon which additional shipping delays may occur during those times.

Orders may also be reviewed to ensure security and accuracy. If your order is under review, you will be contacted within the same day.


Please Note: Sales tax of 8.75% is charged to all California residents.


We check all information on our website very carefully. However, an occasional error may occur, or manufacturers might update information we are unaware of. We reserve the right to correct inaccurate information and are not responsible for typographical errors.