Domestic Shipping

Processing

All orders have a processing time of 24-72 hours. However, most orders will be shipped within 24 hours. Domestic orders have the option of either FedEx or USPS. For international shipping information, please CLICK HERE. All shipping methods are in business days. (Monday-Friday)
For USPS orders, any shipping confirmations received between Friday-Sunday, those packages may not leave our warehouse until the following business day. Furthermore, any orders placed after 2:00 PM PST on Friday through Sunday and shipped via FedEx will also not be picked up by the postal carrier until the next business day.

Orders may also be reviewed to ensure security and accuracy. If your order is under review, you will be contacted within the same day.

Please Note: We do not process orders on weekends and all major holidays! Your order will continue processing the following business day. All shipping time frames are counted in business days.

USPS (UNITED STATES POSTAL SERVICE)
USPS orders are processed Monday-Saturday. All shipping methods are in business days (Monday-Friday).

Due to the high volume of packages that USPS receives, please keep in mind that tracking information may not be updated for several days. Tracking information may not be updated until your package has reached your local USPS sorting facility, transit location, or post office. While USPS offers reliable and expedient service, errors and delays may occur. Errors and delays caused by or as a result of USPS are not the responsibility of VaporDNA and must be resolved by contacting USPS (see contact information below).

USPS® Customer Service
Call 1-800-ASK-USPS® (1-800-275-8777) to file a claim
Hours of Operation Monday - Friday 8 AM - 8:30 PM ET
Saturday 8 AM - 6 PM ET

FREE DOMESTIC SHIPPING ON ORDERS OVER $49!!! Free shipping is delivered via USPS Ground. Free shipping valid for all 50 U.S. states, Guam, U.S. Virgin Islands, Puerto Rico and APO/DPO/FPO/Other Military Addresses; valid online only; there is a $49 minimum purchase required; after discount before tax. Free shipping will automatically apply to your cart at checkout.

USPS Shipping Rates:
  • USPS Ground (5-7 business days) - $4.99 Flat Rate Shipping
  • USPS US Expedited (2-5 business days) - $7.99 Flat Rate Shipping
APO/DPO/FPO/Other Military Addresses may take up to 14 Days in transit.

FEDEX
Cut-off Time: Any orders placed after 2:00 PM PST with FedEx shipping methods will not go out until the next business day. FedEx orders are processed Monday-Friday. There is no Saturday delivery. All Shipping methods are in business days (Monday-Friday). Please note that estimated times below reflect the time once a package has been received by FedEx. FedEx orders may be reviewed for accuracy and security. Tracking is available through the FedEx website. Claims and issues that arise through the use of FedEx must be resolved through and by FedEx.

FEDEX®
Call 1-800-463-3339 (1-800-GoFedEx) to file a claim

Pick-Up Day is considered Day 0 and is in addition to estimated transit times

FedEx Shipping rates are live calculated at checkout and they are subject to change by FedEx at any time.

FEDEX Ground/Home Delivery 2-5 business days
FEDEX 2Day® 2 business days
FEDEX Priority Overnight® Delivery by 12PM the next business day to most areas, and by 5PM in remote areas.

FedEx does not ship to P.O. boxes or Military Address (APO, FPO, DPO).


Order Tracking:
While we strive to offer the most expedient and reliable service, VaporDNA does not and cannot guarantee transit and delivery times. After placing your order, your tracking number will be sent to the email address specified on your account. Tracking information may also be accessed by visiting (https://www.vapordna.com/orders.asp) after logging in.

Lost & Undelivered Packages:
Lost or undelivered packages are not the responsibility of VaporDNA, and any issues arising from packages not received must be resolved by the customer, with the postal carrier in use. VaporDNA strives in the upkeep and resolution of such matters, and any erroneous shipping issues must be reported within 24 hours of the last tracking update.

Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. VaporDNA is not responsible for any and all costs associated with erroneous and incorrect address submissions inputted by the user.

Delivery to Shipping Forwarder:
VaporDNA’s strives on making sure that all orders go out in a perfect condition to make your experience the best. However, for customers choosing to ship their order to a mail or freight forwarding service this guarantee is voided once the package arrives safely and undamaged with the forwarding service’s US address. These services typically repackage our products. Therefore, we cannot be held responsible for damages, missing items and/or other issues that occur after initial delivery. Once the order has arrived safely to the shipping address provided on your order, VaporDNA is no longer responsible for the delivery of and/or condition of the order, including issues with loss, damages and breakage, customs seizure, missing items, etc.

Order Discrepancies:
If your item was damaged, missing, or incorrect you must email us within 48 hours of the packages delivery. Once your claim has been submitted, reviewed, and approved, we will assist you with correcting this issue.

Canceling and Altering Orders:
Due to the volume of orders VaporDNA receives and in our efforts to provide the most expedient service to our customers, once an order has been placed and is processing we are unable to alter or change any order.

Shipping charges are non-refundable. Refunds are only applied to items that are returned to our warehouse. If the return of your package incurred any type of return fees, those charges will be deducted from your refund for the returned items.

Please Note: Sales tax is charged to all orders being shipped to addresses within California.

We check all information on our website very carefully. However, an occasional error may occur, or manufacturers might update information we are unaware of. We reserve the right to correct inaccurate information and are not responsible for typographical errors.